Frequently Asked Questions. By Clients.
Have some questions about our services, our company or the design process itself? Here are some of the more frequent questions we get asked. Click the TITLE BOXES to expand the answers. If you can't find the answer you're looking for, you can always get in touch via email.
Our all-in-one creative solution includes multiple services within one plan so that you can centralize and maximize your design needs. Available services include Graphic Design, Web & App Design, Presentation Design, and Motion Graphics.
You'll receive approved file in following formats: AI, EPS, PDF, PSD, JPG and transparent JPG. If you need the files in another formats/size then please let us know and we would be happy to provide you the files at no extra cost.
You will be able to use your files in designing any print materials, desktop publishing and on Web sites. For example you can use your logo on mouse pads, coffee cups, sticky notes, pens, t-shirts etc.
Simple projects have a 1-2 day turnaround time. Meanwhile, complex tasks such as custom illustrations, web/app, landing pages, infographics, multi-page booklets, and pitch decks can take more time. Most simple revisions can be completed within one day.
Brandbusters studio offers industry-leading speed without compromising quality. The amount of designs we can complete for you each month depends on the project's complexity and your responsiveness to questions and feedback.
If a design isn't perfect, mark your corrections and we will be notified and make the adjustments promptly. Every project comes with unlimited revisions, so we won't rest until you're delighted.
Absolutely. You will retain the copyright for the designed logos. This will allow you to use the logo wherever and whenever you see fit. We do ask for the right to display the logo in our work portfolio for advertising purposes. This enables us to showcase our previous work and give our business more exposure.
If you are unhappy with the designs and revisions we produce, or even if you need to cancel your order before it has been completed, we will provide a full refund. We will not deduct any fees, even if work has been completed.
Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn’t do anything that you wouldn’t do.